How to speak so that people want to listen Julian Treasure
The human voice: It's the instrument we all play. It's the most powerful soundin the world, probably. It's the only one that can start a waror say quot;I love you.quot; And yet many people have the experience that when they speak, peopledon't listen to them. And why is thaté How can we speak powerfullyto make change in the worldé
What I'd like to suggest, there are a number of habitsthat we need to move away from. I've assembled for your pleasure hereseven deadly sins of speaking. I'm not pretendingthis is an exhaustive list, but these seven, I think, are pretty largehabits that we can all fall into. First, gossip. Speaking ill of somebodywho's not present. Not a nice habit,and we know perfectly well
the person gossiping, five minutes later,will be gossiping about us. Second, judging. We know people who are like thisin conversation, and it's very hard to listen to somebody if you know that you're being judgedand found wanting at the same time. Third, negativity. You can fall into this. My mother, in the last years of her life,became very negative,
and it's hard to listen. I remember one day, I said to her,quot;It's October 1 today,quot; and she said, quot;I know, isn't it dreadfuléquot; (Laughter) It's hard to listenwhen somebody's that negative. (Laughter) And another formof negativity, complaining. Well, this is the national art of the U.K.
It's our national sport. We complain about the weather, sport,about politics, about everything, but actually, complaining is viral misery. It's not spreading sunshineand lightness in the world. Excuses. We've all met this guy. Maybe we've all been this guy. Some people have a blamethrower.
They just pass it on to everybody else and don't take responsibilityfor their actions, and again, hard to listento somebody who is being like that. Penultimate, the sixth of the seven, embroidery, exaggeration. It demeans our language,actually, sometimes. For example, if I see somethingthat really is awesome, what do I call ité